Privacy Policy

1. Introduction

Ofenamra Grand Travel Tours Norway ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

2. Information We Collect

Personal Information:

• Contact details (name, email, phone, address)
• Passport information and travel document details
• Payment information (processed securely by third parties)
• Medical conditions or dietary requirements relevant to travel
• Travel preferences and special requests

Automatically Collected Information:

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

• To process bookings and provide requested services
• To communicate about your tour and respond to inquiries
• To send important updates and itinerary changes
• To improve our website and services
• To send marketing communications (with consent)
• To comply with legal obligations

4. Information Sharing

We may share your information with:

• Tour guides and local partners essential for service delivery
• Accommodation, transportation, and activity providers
• Payment processors to complete transactions
• Government authorities when required by law
• Professional advisors (lawyers, accountants)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically 7 years for legal and accounting purposes.

7. Your Rights

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Withdrawal of consent for marketing

To exercise these rights, contact us using the information below.

8. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. International Transfers

As a Norwegian company serving international travelers, your information may be transferred to countries outside your residence. We ensure appropriate safeguards for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

11. Policy Updates

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new effective date.

12. Contact Us